Help with your rental.
A locker that will not open, a charge you did not expect, something damaged — tell us and we will sort it. Most answers are already below, and a person is one message away for the rest.
Browse by topic
See all questionsGetting startedWhat Rentek is, and what you need before your first rental.Renting a productFrom picking a product to walking away with it.Returning itEnding a rental, and what happens to the charge.Payments & pricingHolds, charges, receipts, and how the price is worked out.Machines & lockersWhere to find a Rentek, and what to do when one misbehaves.Damage, loss & liabilityWhat happens when something goes wrong with a product.Account & privacyYour data, your card details, and closing your account.
Rather write it down?
Send us the details and we will pick it up. Everything here reaches the same team as WhatsApp — the form just means you can explain it once, properly, and get a written record back.